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Priority for Care Plan Clients
Active Care Plan clients receive priority response. Please mention your plan in your message for fastest service.
Sharing Access Safely
To share login credentials, create a temporary admin account or use a password manager share link — never send passwords in plain text.
Not on a Care Plan?
View our Support Plans for ongoing maintenance coverage.
What Happens Next
- Care Plan clients responded to within same business day
- All others within 1 business day
- Real person on every ticket — no bots
- US-based, Central Illinois time zone
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